Shevek (shevek) wrote,

Demon Internet's staff, both at UK and Indian call centres are untrained, ill mannered, and in case they do have a clue, they remain deliberately obtuse. The fact cannot be too widely known. I have been told on the phone this morning, "We do not know who you are." I replied, "You most certainly do know who I am, you called me and addressed me by name." The solution? The name and address they hold for me on their accounts is not sufficient. I must copy it out by hand onto a piece of paper and fax it to them. I have no idea who designs their customer service experience these days, but they sure as hell haven't experienced it themselves.

Edit: Tucows are also made of fail. Having a telephone menu system which goes four or five levels deep before admitting that the company does not actually employ any humans is just taking the piss. Also, I pressed the FAQ button to see if "Do you employ any humans" was a FAQ, but the link pointed to a nonexistent host.
  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.