I called BT this morning and asked them to transfer an account. I was told that the only way to change the account holder was to cease and reprovide - that is, close the account and open a new one, which brings a 5-day downtime; or to do a line takeover, which changes the number. Neither option is really acceptable.
I inquired of the operator what happened when my grandfather passed away and his line magically came into my father's name.
She asked me how long ago it was, and I answered "Oh, about 10 years, but I'm fairly sure people are still dying now."
"That's different. I'm not going to get into that," was her response.
